Terms and Conditions
Last updated: 15 April 2025
1. Introduction
These Terms and Conditions govern the use of our website and the purchase of our products. By using our services, you agree to comply with these terms, including our returns and refund policies outlined below.
2. Company Details
The Healios Health Ltd
Company number: 16183276
Registered office: 69 High Street, London, England, N14 6LD
Email: legal@thehealios.com
3. Use of Website
By accessing our website, you agree not to misuse it or its contents. You must not use the website for any unlawful purposes or in a way that may harm the experience of other users.
4. Product Information
We aim to ensure product information, pricing, and images are accurate. However, we do not guarantee error-free content and reserve the right to correct inaccuracies without notice.
5. Medical Disclaimer
Content provided on our site and through Hana is for general information only. It is not a substitute for professional medical advice. Please consult your GP before making health-related decisions.
The information and products provided on this site are not intended to diagnose, treat, cure, or prevent any disease. Statements on this site have not been evaluated by any health authority. Always consult a qualified healthcare professional before starting any new supplement, diet, or health routine.
6. Age Restrictions
This website and its products are intended for use by individuals aged 18 and over. By using our site or purchasing from us, you confirm that you meet this age requirement.
7. Account & Access
If customers can create accounts, add a clause about:
Responsibility for account security
Right to suspend or terminate accounts due to misuse
8. Returns Policy
You may return eligible products within 30 days of receipt, provided they are unused and in original packaging. More information is available in our Returns Policy.
9. Non-Returnable Items
Items such as perishable goods, opened supplements, intimate or hygiene products, digital downloads, and gift cards cannot be returned unless faulty or damaged.
10. Refunds
Refunds are processed once returned items are received and inspected. Refunds are issued to the original payment method and may take 5–10 working days to appear.
11. Exchanges
We only replace items if they are defective or damaged. If you need an exchange, email marketing@thehealios.com to begin the process.
12. Shipping Costs
You are responsible for return shipping unless the item is faulty or incorrect. Original shipping charges are non-refundable unless the return is due to our error.
13. Intellectual Property
All content on the website, including text, graphics, logos, and media, is owned or licensed by The Healios Health Ltd and may not be used without written permission.
14. Third-Party Links
Our website may include links to third-party websites for your convenience. We are not responsible for their content, privacy practices, or availability.
15. Limitation of Liability
To the fullest extent permitted by law, we shall not be liable for any loss, damage, or inconvenience resulting from the use or inability to use our website or products.
16. Changes to Terms
We reserve the right to update or modify these Terms at any time. Changes will take effect upon posting. Your continued use of the site signifies your acceptance of those changes.
17. Governing Law
These Terms and Conditions are governed by the laws of England and Wales. Disputes arising from these terms will be subject to the exclusive jurisdiction of the English courts.
18. Contact Us
For any questions about these Terms, contact us at:
📍 69 High Street, London, N14 6LD
📧 legal@thehealios.com
