Privacy Policy

Effective Date: 24th October 2024

At The Healios (Pty) Ltd, your privacy is essential to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website and purchase our products. By using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of personal information when you use our website:

• Personal Identification Information: Name, email address, shipping address, billing information, and phone number.
• Account Information: Username and password when you create an account on our website.
• Transaction Information: Details about purchases you’ve made, including order history and payment method.
• Marketing Preferences: Information about your preferences related to newsletters and product announcements.
• Automatically Collected Information: When you visit our website, we may collect information like your IP address, browser type, operating system, and browsing behaviour.

2. How We Use Your Information

We use the information collected for the following purposes:

• To Process Transactions: We use your personal and payment information to fulfil your orders and provide you with our products and services.
• Account Creation: By registering an account on The Healios, you agree to be automatically added to our weekly mailing list, where you’ll receive updates on product launches, promotions, and exclusive offers.
• Marketing: We may send you promotional emails about new products, offers, and updates unless you choose to opt-out by clicking “unsubscribe” at the bottom of any marketing email.
• Customer Support: We use your information to communicate with you, respond to inquiries, and resolve any issues.
• Website Improvement: We analyse your browsing data to optimise our website and enhance user experience.

3. How We Protect Your Information

We are committed to protecting your personal information. We use various security measures, including SSL encryption and secure servers, to safeguard your personal data from unauthorised access, use, or disclosure.

However, no internet-based platform is completely secure, and we cannot guarantee absolute security. By using our website, you acknowledge and accept these risks.

4. Sharing Your Information

We do not sell, rent, or share your personal information with third parties, except in the following circumstances:

• Service Providers: We may share your information with trusted third-party service providers who assist in fulfilling orders, processing payments, delivering products, or managing marketing campaigns.
• Legal Requirements: We may disclose your personal information if required by law or to protect our rights and comply with legal processes.

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyse website performance, and understand user behaviour. You may disable cookies in your browser settings, but this may affect the functionality of our website.

6. Account Registration and Marketing Consent

By registering for an account on our website, you are automatically enrolled in our weekly newsletter. This includes updates on product launches, promotions, and exclusive offers. You may unsubscribe from these communications at any time by following the “unsubscribe” link at the bottom of any email or by contacting us directly.

7. Children’s Privacy

Our website and products are intended for adults over the age of 18. We do not knowingly collect or solicit personal information from individuals under the age of 18. If we learn that we have inadvertently collected such information, we will take steps to delete it.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.

9. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Changes will be posted on this page with the updated effective date. We encourage you to review this Privacy Policy regularly to stay informed of how we are protecting your information.

10. Your Rights and Choices

You have the right to:

• Access and Update Information: You can access and update your personal information by logging into your account on our website.
• Opt-Out of Marketing: You may unsubscribe from our mailing list at any time by clicking the “unsubscribe” link in our emails.
• Delete Your Account: If you wish to delete your account and all related data, please contact us at the email provided below.

Contact Us

If you have any questions or concerns about this Privacy Policy or our practices, please contact us at:

The Healios (Pty) Ltd
Email: [email protected]
Business Address: Linden, Johannesburg, South Africa, 2195

Disclaimers for Supplement Sales

All supplements sold on The Healios website are produced in accordance with Good Manufacturing Practices (GMP) and meet applicable regulatory standards for dietary supplements. These products are not intended to diagnose, treat, cure, or prevent any disease. Always consult a healthcare provider before starting any new dietary supplement, especially if you are pregnant, nursing, or have pre-existing health conditions. Individual results may vary, and the efficacy of supplements is not guaranteed.

Allergen Information

All products sold on our website, including supplements, are manufactured in facilities that may process allergens such as soy, dairy, fish, or tree nuts. Please review product-specific allergen information before making a purchase to ensure they are safe for your dietary needs.