Privacy Policy

Last updated: 15 April 2025

1. Introduction

Welcome to The Healios Health Ltd. Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you interact with our website, products, services, or digital wellness assistant, Hana.

We are committed to upholding the highest standards of data protection in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Who We Are

The Healios Health Ltd
Company number: 16183276
Registered Office: 69 High Street, London, England, N14 6LD
Company type: Private Limited Company
Nature of business (SIC): 47910 – Retail sale via mail order houses or via Internet

Contact Email: [email protected]

3. What Information We Collect

We may collect and process the following personal data:

a. Information You Provide

Name, email address, shipping/billing addresses
Account registration details
Wellness quiz responses or interactions with Hana
Messages via contact forms or live chat

b. Transaction Details

Order history and product preferences
Payment details (processed securely by third-party providers)

c. Technical & Usage Data

IP address, browser type, device ID, time zone
Cookies and tracking pixels (for analytics and personalisation)

4. How We Use Your Data

We process your information to:

Fulfil product orders and provide customer support
Enable personalised wellness experiences via Hana
Improve website functionality and user experience
Send updates, offers, and health tips (with your consent)
Comply with legal and financial obligations

5. Legal Bases for Processing

We use your data lawfully, based on:

Consent – for marketing communications and quiz participation
Contract – for order fulfilment and support services
Legitimate interest – for analytics, site improvement, and customer care
Legal obligation – for tax, accounting, and regulatory compliance

6. Sharing Your Information

We only share your data when necessary and never sell it.

We may share with:

Payment providers (e.g. Stripe, PayPal)
Delivery and logistics companies
Customer service platforms
Legal or regulatory bodies if required by law

All third parties are contractually obligated to handle your data responsibly.

7. Cookies and Analytics

Our website uses cookies to personalise content and measure performance. You can manage your preferences via your browser or through our Cookie Policy.

8. Data Retention

We retain personal data only as long as necessary:

Order and payment data: up to 7 years
Email preferences: until you unsubscribe
Wellness quiz/chat data: 12 months unless renewed or deleted sooner

9. Your Data Rights

You have the right to:

Access or correct your personal data
Request deletion or restriction of use
Withdraw consent (e.g., marketing emails)
Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, email: [email protected]

10. Children’s Privacy

Our services are not intended for individuals under 16 years of age. We do not knowingly collect data from children without parental consent.

11. AI & Hana

Hana is an AI-powered wellness assistant designed to offer support, not replace professional advice. All interactions are anonymised and used only to improve your wellness experience. Healios ensures full transparency in AI use and aligns with UK guidelines and the EU AI Act for minimal-risk systems.

12. Updates to This Policy

We may update this policy from time to time. Changes will be posted on this page and, if significant, communicated to you directly.

13. Contact Us

📍 The Healios Health Ltd
69 High Street, London, N14 6LD
📧 [email protected]