Terms and Conditions
Welcome to The Healios (Pty) Ltd (“The Healios,” “we,” “us,” or “our”). By accessing our website or purchasing products from The Healios, you (“customer,” “you,” or “your”) agree to comply with and be bound by these Terms and Conditions (“Terms”). These Terms govern your use of our website and the sale of our products. Please read these Terms carefully before using our site or purchasing any products. If you do not agree to these Terms, please do not use our website.
1. Company Information
Company Name: THE HEALIOS (Pty) Ltd
Registration Number: 2024/676815/07
Tax Number: 9996714185
Business Address: Linden, Johannesburg, South Africa, 2195
Contact Email: [email protected]
2. General Information
The Healios is a South African company offering dietary supplements sourced from high-quality manufacturers. Our products are intended to support general wellness and are distributed solely within South Africa. The information provided on our website, including product descriptions, health benefits, and usage instructions, is for informational purposes only and does not replace professional medical advice, diagnosis, or treatment.
Disclaimer: The statements regarding our products have not been evaluated by any health authority. Our products are not intended to diagnose, treat, cure, or prevent any disease. You should always consult with a healthcare professional before beginning any new supplement.
3. Product Information and Usage
Our products are dietary supplements designed for use by healthy adults. Individual results may vary, and we make no guarantees regarding the effectiveness of our products.
Intended Use: Our products are not suitable for individuals under the age of 18, pregnant or breastfeeding women, or those with specific health conditions without consulting a healthcare provider.
Usage Instructions: You are responsible for reading and following the usage instructions provided with each product. Failure to adhere to these instructions increases the risk of adverse effects and voids any right to claim against The Healios for resulting harm.
Storage: Store all products in a cool, dry place, away from direct sunlight and moisture, as per product packaging guidelines.
Limitation of Responsibility: The Healios is not responsible for misuse, improper storage, or handling of products by customers. Any misuse or failure to follow product directions voids our liability for damages, injuries, or adverse effects.
4. Order Acceptance and Payment
By placing an order on our website, you agree to the following:
Order Acceptance: All orders are subject to acceptance by The Healios. We reserve the right to refuse or cancel any order at our discretion, particularly if we suspect fraud, unauthorised transactions, or in cases of pricing errors.
Payment: Payment must be made in full at the time of purchase. Orders will only be processed once payment has been received and confirmed.
Currency and Pricing: All prices are listed in South African Rand (ZAR) and are subject to change without notice. Although we strive to ensure accurate pricing, we reserve the right to correct any errors and will notify you of any pricing discrepancies before proceeding with your order.
Pricing Errors: If an error in pricing occurs, we will inform you and provide options to reconfirm or cancel the order. If we cannot contact you, the order will be cancelled automatically.
5. Shipping and Delivery
The Healios only delivers within South Africa. Orders are typically processed within 1-3 business days, with estimated delivery times of 3-7 business days, depending on the destination. Please note that delivery times are estimates and cannot be guaranteed due to factors beyond our control, such as courier delays or other logistical issues.
Limitation of Liability for Delivery: The Healios is not liable for any delays, damages, or losses incurred after the package has been transferred to the courier. Once the package leaves our facility, responsibility for timely delivery lies with the courier service.
Loss or Damage in Transit: Although we take care in packaging your order, we are not liable for any loss or damage that occurs during transit. If your order is lost or damaged, please contact the courier directly for assistance.
6. Returns and Refunds
We offer a 14-day return policy under the following conditions:
Eligibility: Products must be unopened, unused, and in their original packaging.
Proof of Purchase: You must provide a valid proof of purchase for any return.
Shipping Costs: The customer is responsible for return shipping costs, which are non-refundable.
Non-Refundable Items: Opened or used products, sale items, and products marked as non-returnable are not eligible for returns or refunds.
Refund Process: Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 7-10 business days.
Right to Refuse Returns: We reserve the right to refuse returns if we suspect misuse, fraudulent activity, or any action that violates our Terms.
7. Disclaimer of Warranties and Limitation of Liability
As-Is Products: All products are provided “as-is” and “as-available,” without warranties, express or implied, except as required by law.
No Guarantee of Results: We do not guarantee specific results from using our products. Individual results may vary.
Limitation of Liability: To the fullest extent permitted by law, The Healios, its directors, employees, or affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or use, arising from your use of our products or website, even if we have been advised of the possibility of such damages.
Indemnification: By using our products, you agree to indemnify and hold harmless The Healios, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, costs, and expenses (including attorneys’ fees) arising from or related to your use of our products, website, or any violation of these Terms.
8. Intellectual Property
All content on our website, including product descriptions, images, logos, and text, is the property of The Healios (Pty) Ltd or its content suppliers and is protected by South African intellectual property laws. You are prohibited from using our content for commercial purposes without prior written consent from The Healios.
9. Privacy Policy
Your privacy is important to us. All personal information collected during your use of our website or purchase of products will be handled in accordance with our Privacy Policy, available on our website. By using our website, you consent to the collection, use, and sharing of your information as outlined in our Privacy Policy.
10. Governing Law and Dispute Resolution
These Terms are governed by the laws of South Africa. Any disputes arising from these Terms or your use of our website or products shall be subject to the exclusive jurisdiction of the courts of South Africa.
Dispute Resolution: In the event of a dispute, we encourage you to first contact our customer service team to seek a resolution. If a resolution cannot be reached, the dispute will be subject to binding arbitration in South Africa.
11. Changes to Terms and Conditions
The Healios reserves the right to modify or update these Terms at any time without prior notice. Changes will be effective upon posting on our website. Your continued use of our website or purchase of products after such modifications indicates your acceptance of the updated Terms.
12. Contact Information
For any questions or concerns regarding these Terms, please contact us at:
The Healios (Pty) Ltd
Linden, Johannesburg, South Africa, 2195
Email: [email protected]